Wondershare Reviews

2.1

/5.0

45 customer reviews

5

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11

4

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2

3

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0

2

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32

29 %

reviewers recommend

Wondershare

Wondershare, known for its video editing software and PDF tools, is rated 2.1 out of 5. The rating reflects how content creators and business professionals view their experience with Wondershare. Reviews of Wondershare are verified before publication.

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45 Reviews on Wondershare

by Carpenter

Sep 19, 2022

Great Customer Service

My daughter signed up for the exact same software (and paid) under two accounts. Customer Service was amazing in getting that fixed and refunding ones of the transactions. The software has been great - if you need to edit and highlight video this works perfectly!

by Cory367

Sep 18, 2022

A Refreshing Experience with Customer Service

I ran across a software problem I couldn't solve, so I completed the "problem" form, sent it in, and I got an email from Miss Wendy the next morning. Her steps of correcting the problem were detailed, concise, easy to grasp, and well written. I even got a followup inquiry asking how the problem solving was going. Wendy cares about how she thinks customers should be helped. If only more folks have attitude. Thanks, Wendy!

by Richardson683

Sep 17, 2022

Miselling products/licenses

Bought a lifetime license for Wondershare Uniconverter. Was on version 12 and when version 13 came out my license didnt work anymore. Got told I needed to buy the upgrade. So much for 'lifetime' license.

by Mary438

Sep 16, 2022

Wondershare Customer Service is Awesome

I bought Wondershare as a last ditch effort to save an iPad and all that was on it. Best Buy wasn’t able to fix it. I looked up other software solutions and selected Wondershare based on customer reviews. From the beginning, their customer service was fast, responsive, and helpful. The situation with my iPad was not the norm (as it turned out) and their diagnostics department got involved. In the end, the iPad wasn’t able to be erased, restored, or even updated due to an Apple iOS issue that even Apple’s tech support information wasn’t helpful. Wondershare did everything possible but in the end it was “lights out” for the iPad. When the bad news was delivered by the tech team, I was informed that Wondershare would refund my money because they were unable to resolve the issue. That is so impressive! Many companies would take the money and run. I really appreciate Wendy in customer service and the Wondershare tech team. I feel better about recycling the iPad now because I know it can not be fixed. If Wondershare can’t fix it, no one can! I highly recommend and am thankful to Wondershare.

by Jacob E.

Sep 16, 2022

Thank you for your support, Wondershare team

I have been using Wondershare for 2 years and I really like it. During this time, I had several issues when I was editing my videos, and each time the customer support team helped me so shortly and nicely. I can really see how Wondershare is getting more convenient every day and saving my time.

by Kenneth Taylor

Sep 16, 2022

Horrible customer service and crashy software

Software is crashy and is not able to handle larger files. I asked for the refund within 4 days from the purchase. Need to go through excessive troubleshooting steps to fight for refund. Customer service is terrible and replies with copy pasting responses. Company in breach of regulations on customer refunds in EU/EEA.
Save yourself time and buy different software.

by Guy

Sep 16, 2022

Awful customer service and product

Software is crashy and is not able to handle larger files. I asked for the refund within 4 days from the purchase. Need to go through excessive troubleshooting steps to fight for refund. Customer service is terrible and replies with copy pasting responses. Company in breach of regulations on customer refunds in EU/EEA.
Save yourself time and buy different software.

by Mattie H.

Sep 16, 2022

Dear wondershare

Dear wondershare. i bought your product for PERPETUAL PLAN US$89.99 , then i get a email that your are going to charge me for Effects & Plug-ins. That was not a product i choose and now i can see that is something that you have to choose of when i buy you product, that is not something you really see when you choosing the product. now i cancelled the Effects & Plug-ins , because i cannot see what i should use that for. really bad way to lead the customers on a wrong way................

by Linda523

Sep 16, 2022

The company are nothing but thieves

The company are nothing but thieves. DO NOT purchase from them. I bought the DR FONE software and it never worked with my new Samsung latest version phone and tablet. i wasted all day on tech supportto no avail and the techie assumes you are at his/her level. i requested a refund which was ignored by the techies. stopped the credit card payment - more grief - hours wasted on a simple file transfer. please do yourself a favor and buy from a more reputable source. If this isn't an outright scam, it's as close as it gets to one.

by Isobel481

Sep 15, 2022

Disgusted with this company

Disgusted with this company. the software is fine but their billing and charging is very dodgy. I purchased an annual subscription but then started getting monthly charges for effects and plug ins which were not included in my annual plan. I had no recollection of ordering them, especially as I was away when these emails came into my spam informing me of my purchase of these plugins andmonthly renewals which I hadn't signed up for. I am highly suspicious of their methods .

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Q:

Hola ustedes me garantizan que se transferiran todos mis datos hasta whassapp de mi telefono antiguo Samsung note 20 Android a mi Iphone 13

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Is there support for Wondershare Allmytube for 32-bit Windows XP?

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I wish to load playlist from an iPod touch to a music library on a PC iTunes. Does Wondershare do this? If so, walk me though it. Paul S.

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I just purchased from them again and its refusing to allow me to use what I paid for claiming I need to sign into another account that I dont have or

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how do i get a refund from wondershare dvd creator

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