Wondershare Reviews

My daughter signed up for the exact same software (and paid) under two accounts. Customer Service was amazing in getting that fixed and refunding ones of the transactions. The software has been great - if you need to edit and highlight video this works perfectly!

I ran across a software problem I couldn't solve, so I completed the "problem" form, sent it in, and I got an email from Miss Wendy the next morning. Her steps of correcting the problem were detailed, concise, easy to grasp, and well written. I even got a followup inquiry asking how the problem solving was going. Wendy cares about how she thinks customers should be helped. If only more folks have attitude. Thanks, Wendy!

Bought a lifetime license for Wondershare Uniconverter. Was on version 12 and when version 13 came out my license didnt work anymore. Got told I needed to buy the upgrade. So much for 'lifetime' license.

I bought Wondershare as a last ditch effort to save an iPad and all that was on it. Best Buy wasn’t able to fix it. I looked up other software solutions and selected Wondershare based on customer reviews. From the beginning, their customer service was fast, responsive, and helpful. The situation with my iPad was not the norm (as it turned out) and their diagnostics department got involved. In the end, the iPad wasn’t able to be erased, restored, or even updated due to an Apple iOS issue that even Apple’s tech support information wasn’t helpful. Wondershare did everything possible but in the end it was “lights out” for the iPad. When the bad news was delivered by the tech team, I was informed that Wondershare would refund my money because they were unable to resolve the issue. That is so impressive! Many companies would take the money and run. I really appreciate Wendy in customer service and the Wondershare tech team. I feel better about recycling the iPad now because I know it can not be fixed. If Wondershare can’t fix it, no one can! I highly recommend and am thankful to Wondershare.

I have been using Wondershare for 2 years and I really like it. During this time, I had several issues when I was editing my videos, and each time the customer support team helped me so shortly and nicely. I can really see how Wondershare is getting more convenient every day and saving my time.

Software is crashy and is not able to handle larger files. I asked for the refund within 4 days from the purchase. Need to go through excessive troubleshooting steps to fight for refund. Customer service is terrible and replies with copy pasting responses. Company in breach of regulations on customer refunds in EU/EEA.
Save yourself time and buy different software.

Software is crashy and is not able to handle larger files. I asked for the refund within 4 days from the purchase. Need to go through excessive troubleshooting steps to fight for refund. Customer service is terrible and replies with copy pasting responses. Company in breach of regulations on customer refunds in EU/EEA.
Save yourself time and buy different software.

Dear wondershare. i bought your product for PERPETUAL PLAN US$89.99 , then i get a email that your are going to charge me for Effects & Plug-ins. That was not a product i choose and now i can see that is something that you have to choose of when i buy you product, that is not something you really see when you choosing the product. now i cancelled the Effects & Plug-ins , because i cannot see what i should use that for. really bad way to lead the customers on a wrong way................

The company are nothing but thieves. DO NOT purchase from them. I bought the DR FONE software and it never worked with my new Samsung latest version phone and tablet. i wasted all day on tech supportto no avail and the techie assumes you are at his/her level. i requested a refund which was ignored by the techies. stopped the credit card payment - more grief - hours wasted on a simple file transfer. please do yourself a favor and buy from a more reputable source. If this isn't an outright scam, it's as close as it gets to one.

Disgusted with this company. the software is fine but their billing and charging is very dodgy. I purchased an annual subscription but then started getting monthly charges for effects and plug ins which were not included in my annual plan. I had no recollection of ordering them, especially as I was away when these emails came into my spam informing me of my purchase of these plugins andmonthly renewals which I hadn't signed up for. I am highly suspicious of their methods .